Exclusive Sliding Doors cannot be held responsible for the poor fitting of our products because of customers’ mistakes when measuring. If any incorrect sizes were given when placing the order, we must be informed in writing within 24 hours after the order has been placed.
28 days should be allowed for delivery. However, Exclusive Sliding Doors will do all possible to deliver within a shorter period.
Home delivery Company HDS will contact end consumer, by using details provided to ourselves at time of order to arrange a mutually agreeable delivery time.
Delivery is to named address as advised at time of order.
Cancellation or postponement of agreed delivery – Your product will be loaded in delivery sequence 24 hours before your agreed delivery day. Any cancellation or postponement after this time will result in your product travelling the country and then returning to base, to await redelivery. This will result in an additional delivery charge of £50.00 +VAT, charged by our delivery company.
Any potential problems relating to the delivery (e.g. Low bridges, restricted access) should be made known prior to order. Couriers will deliver to ground floor only.
Cancellation & Returns
You may cancel orders of standard products at any time after you have placed it and within seven working days after the day the goods were received. Goods should be in a good unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film.
The method and cost of the return will be your responsibility, and we strongly advise that you protect the product well enough to arrive back with us in a resalable condition.
We can arrange collection of unwanted products via our delivery partner (HDS) at a cost of £50.00 +VAT.
We are unable to accept cancellation of ‘Made to Measure & Made to Order’ products once these have gone into production. Products generally go into production within 48 hours of order confirmation. Therefore, it is unlikely we can accept made to measure cancellation after 48 hours of confirmation.
How to cancel your order…
Contact us by calling 01752 567890
You will then need to make arrangements for the good to be returned to us with a suitable courier, at your cost, or request we arrange with our carrier at your cost.
After we receive the goods and are happy with condition of return, we will reimburse the order value or exchange as required. Unfortunately, we cannot refund original delivery charges, and in the event of exchange we will require further payment to cover cost of re-delivery.
Damaged or incorrect goods – Notified to Exclusive Sliding Doors within 72 hours will be replaced free of Charge.
All goods should be counted and checked thoroughly against the delivery note before signing. Look for obvious signs of damage. If there is any damage to the product or packaging, this MUST be made clear on the delivery note. If in some cases this is not possible, damage should be reported within 72 hours of receiving the goods, and photographic evidence will be required via e-mail. If an item is reported damaged which exceeds this time Exclusive Sliding Doors, cannot be held responsible for the cost of any replacement items.
We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 72 hours will not be replaced FOC, but arrangements may be made to replace product at a reduced rate.
Product is provided on a supply only basis, for DIY installation. If you are planning on having your product professionally fitted, then we advise that you don’t book in a fitter until the product has arrived and been checked. Exclusive Sliding Doors bear the on costs of any delays due to damaged, missing, or incorrect goods.
Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against guarantee.
All wheels, guides and running gear cycle tested to 100,000 opening and closing actions and are guaranteed for replacement from ten years of purchases date.